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How will the photographer access the property? (Enter lockbox combo or door code below. Sorry, we do not have a Supra e-key.) * required

For vacant land only: What is the parcel tax ID?

Would you like to choose which photo(s) to have edited for virtual twilight or would you like us to choose? * required

Would you like to choose which photo(s) to have virtually staged or would you like us to choose? * required

Please enter anything else we may need to know (i.e. gate code, special feature of the home to make sure we get, etc.)

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Terms

IMPORTANT INSTRUCTIONS AND INFO
Updated 5/10/25

CANCELLATION POLICY: Please note that if you cancel within 24 hours of your appointment, we are unable to access the home upon arrival, or the home is found to not be in a condition that meets the below requirements, a 50% cancellation fee will apply. The fee will be waived for weather-related cancellations if you cancel within one hour of the appointment. This does not include cloudy skies. Sky will be replaced in editing.

PREPARING YOUR HOME
If you will not be present for the appointment, we will turn on lights, open blinds/curtains, and remove hot tub covers for you. Apart from these few items, home must be photo-ready prior to our arrival. Your appointment does not allow time for staging, cleaning, or moving items around. These things should be done before your appointment.

Please remove vehicles from the driveway and away from the front of the home before we arrive. Pets should be put in the garage or other hidden area. Please do not schedule landscaping, pest control, construction, housekeeping, etc. at the time of your appointment. If the property is a vacation rental, please ensure that it is not being rented.

Access info must be provided at least 24 hours before the appointment. To ensure quality and efficiency, we ask that the home be vacated for the shoot if possible.

WHAT WE SHOOT AND WHAT WE DON'T SHOOT
A typical shoot includes exteriors and interiors, including living spaces, bedrooms, bathrooms, bonus rooms, etc. We do not shoot garages or other unfinished areas unless requested.

Photos will be taken at the photographer's discretion. If there are specific things you want to be sure to include (or exclude), please leave us a note in the additional information section above. Lighting techniques, angles, and editing style is at the discretion of the photographer.

MATTERPORT® 3D TOURS
Your Matterport tour includes 6 months of online hosting. After 6 months, if you require additional hosting time a charge of $50/year per 5 properties will apply. Matterport tours are not downloadable and MUST be hosted on Matterport's servers. If you have your own Matterport cloud account, we can transfer the tour to your account and you will not be charged for hosting.

IMAGE USE LICENSE
Upon payment and delivery of images, you are granted a license to use the images/videos however you'd like for the purpose of marketing the property, whether that's displaying them on your website, social media, MLS, marketplace sites (such as Zillow, Airbnb and VRBO), or print advertising. This license does not expire. You may not sell the images or transfer this license to a third party. Smoky Mountain Visuals may use the images in our own advertising.

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Smoky Mountain Visuals

support@smvisuals.com

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